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Customer Service

Customer service: is the human touch still important?

Posted on Thursday, July 28th, 2016

How businesses and their customers communicate with each other has changed significantly in the past 10 years. “Social media, web self-service and mobile apps, together with automated call answering tools, are now everyday channels of communication – used for a wide variety of purposes, from making a booking to registering a complaint,” notes Monica Mackintosh, customer services director of Echo […]

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Attracting Staff

How can your business attract the best employees?

Posted on Thursday, July 21st, 2016

Why would someone want to come and work for your business? It’s a key question to consider if you are to attract the best employees. Money talks Wages are a key issue, of course. According to Talent Attraction Study: What Matters to the Modern Candidate, a report published in 2015 by leading job website Indeed, pay was unsurprisingly still the […]

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Virtual Office

How a virtual office can help your new business

Posted on Wednesday, July 13th, 2016

Minimising your costs is essential when starting a new business. Keeping your overheads down means you’ll need to sell less to cover your start-up and operating costs. One way to help do this is to use a virtual office. Use of virtual offices has risen significantly in the UK in recent years, partly driven by many more UK businesses now […]

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Self storage

Self-storage: the cost-effective solution you’ve been looking for?

Posted on Monday, July 4th, 2016

Businesses of all types have been using self-storage units for a while, but it’s become much more common in recent years. According to a December 2013 BBC News report by Katie Prescott: “The market for storage units is growing, as more online retailers realise they are convenient and cheap places to store their stock.” It reports on a self-storage centre […]

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Team training session

Conference Care team prepare for epic bike ride

Posted on Wednesday, September 16th, 2015

With the start date of 14th September looming, the four intrepid riders at Conference Care are putting the finishing touches to their training regime. Starting on the 14th September from the agency’s Dunfermline office and making their way over the borders and across the country to the Headquarters in Coventry, the route will see the team take on many tough […]

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Why your workshop needs an apprentice

Posted on Monday, August 24th, 2015

In a country that’s still emerging from an economic recession – and especially one that’s currently facing a major skills shortage – it should come as no surprise to hear that apprenticeships are on the rise. According to a report from the Centre for Economics and Business Research (Cebr) earlier this year, the number of apprenticeships begun in the UK […]

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